Frequently Asked Questions – articulatedarcade.com
ORDERING & PAYMENT
How do I place an order?
Browse our collection at articulatedarcade.com, add items to your cart, and proceed through our secure checkout. You’ll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All payments are processed securely.
Can I modify or cancel my order?
We process orders rapidly. To request changes, please contact us immediately through articulatedarcade.com. Modifications are only possible if your order hasn’t entered the shipping process.
SHIPPING & DELIVERY
What are your shipping options?
We offer:
- Standard Shipping: 5-7 business days ($8.95 or FREE on orders over $75)
- Priority Shipping: 2-3 business days ($14.95)
- Express Shipping: Next business day ($24.95)
Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can also track your order by logging into your account on articulatedarcade.com.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 30 days of delivery for items in new, unopened condition with original packaging. Open collectibles may not be eligible for return.
How do I return an item?
Visit our Returns Center at articulatedarcade.com/returns and follow the guided process. You’ll need your order number and email address.
How long do refunds take?
Refunds are processed to your original payment method within 7-10 business days after we receive your return.
PRODUCTS & RELEASES
Are your figures limited editions?
Many of our items are limited production releases. Check individual product pages for edition sizes and availability.
Do you make pre-orders available?
Yes, pre-orders are offered for upcoming releases. Your card is charged when the item ships. Pre-order estimates are subject to change.
How do I know when new items are released?
Sign up for our newsletter on articulatedarcade.com and follow us on social media for release announcements.
CARE & DISPLAY
How should I care for my collectibles?
Keep figures away from direct sunlight and extreme temperatures. Dust gently with a soft brush. Avoid using harsh chemicals on painted surfaces.
Are the figures poseable?
Yes! Our articulated figures feature multiple points of articulation for dynamic posing. Handle joints carefully for long-lasting enjoyment.
ACCOUNT & WEBSITE
How do I reset my password?
Click “Forgot Password” on the login page at articulatedarcade.com and enter your email address. You’ll receive password reset instructions.
How do I update my account information?
Log into your account on our website to update your personal details, shipping addresses, and communication preferences.
Do you offer gift cards?
Yes! Digital gift cards are available in various amounts and can be delivered immediately via email.
For additional questions, please visit our full Help Center at articulatedarcade.com or contact our customer service team through our website.